Information Technology Services

IT Services

Services We Provide

Information and Technology Services (ITS) provides cost-effective, scalable, and functional technology and services to support teaching, learning, research, and administration. Our approach focuses on providing great customer service and being responsive, open-minded, and accountable using unique and adaptable designs and approach to meet institutional and individual needs.

The ITS Help Desk is located in the One College Centre (OCC) on the Temple campus. For technology assistance with items such as a user name and/or password, difficulty logging into SelfService, email, a campus computer, or troubleshooting error messages received while trying to access computer resources, please call the ITS Help Desk at 254-298-8450, email us at helpdesk@templecollege.edu,  or visit us on the 2nd floor of One College Centre.

Caleb Hogue

 

Caleb Hogue - Chief Information Officer
Caleb.Hogue@templecollege.edu

IT Resources & Services

Cybersecurity Best Practices 

Thank you for taking Cybersecurity awareness seriously and for helping us keep Temple College secure. Here you will find Cybersecurity best practices and learn how you have the power to protect TC.

How to Create a Strong Password 

  • 1. Do not use sequential numbers or letters: 1234, qwerty, jklm, 6789, etc., are some of the first passwords that bad actors will test.
  • 2. Do not include your birth year or birth month/day in your password: cybercriminals can easily find this information by snooping into your social media accounts or a basic Google search.
  • 3. Use a combination of at least twelve letters, numbers and symbols: the longer your password, the harder it is to guess.
  • 4. Combine different unrelated words in your password or passphrase: choose a passphrase from your favorite song or movie, just make sure it's not popular and easy to guess.
  • 5. Do not use names or words found in the dictionary: simply substitute letters with numbers or symbols to make it difficult to guess.
  • 6. Use a password manager to store your passwords: do not enter your passwords in a document on your computer, ask IT Support team for a password manager tool.
  • 7. Do not reuse your password: we know it's easier to reuse your same password across different platforms, but if your password is breached on a platform, all other accounts may now be compromised.
  • Helpful Note: Please do not include the following information in your password: your pet's name, your birthday or that of a family member, any words related to your hobby, job or interests, part of a home address, your name or the name of a family member.

Recognize Phishing Attempts 

  • Phishing is an attack that attempts to steal your money, or your identity, by getting you to reveal personal information. This includes credit card numbers, bank information, or passwords. Bad actors pretend to be reputable companies, friends, your boss, or acquaintances in a fake message or email. This message or email will contain a link to a Phishing website and the website creates the appearance of being legitimate. If you suspect that an email you received to your Temple College email is not legitimate, please click on "Report Message" and select "Phishing." This will notify our team to review the email.

 

Microsoft Office Training 

Zoom Support Resources 

Services for Faculty and Staff

Maintaining Temple College owned devices to be up to date and in optimal performance is top priority. If you experience an issue with your computer please contact the Help Desk to create a support ticket by emailing helpdesk@templecollege.edu or by calling 254-298-8450.

Audio Visual and Classroom Support

We make sure that all classroom technologies function seamlessly, providing faculty and students with the tools they need for effective teaching and learning. From installing and maintaining AV equipment to offering technical support during classes, our team is dedicated to creating a reliable and tech-savvy learning environment.

Our goal is to minimize technical disruptions and maximize the impact of instructional technologies in every classroom, always keeping student and faculty success at the forefront. If you experience an issue with AV equipment or smart TVs in the classroom, please call the Help Desk at 254-298-8450.

How to Set Up the FortiVoice App 

  • Open a web browser and visit https://fortivoice.templejc.edu/voice
  • Enter your Extension and TC Password
  • Once logged in, click on the Device icon
  • Under Soft Phones, click on View Mobile Login Information
  • Your QR Code will open in a small window, scan the code to set up the app.
  • For a manual configuration, use the following login information:
  • Server: fortivoice.templejc.edu
  • External Port: 443
  • Username: Your 4 Digit Extension
  • Password: Your TC Password

Step 1: Gather the information

If you would like to use a new software or hardware for your department, please gather the information like:

  1. Description and version if it is software
  2. Why and how it will be used
  3. Cost of product
  4. Website for the product.

Step 2: Put in a Helpdesk Ticket

  1. Go to https://helpdesk.templejc.edu/ and login with your Temple College email
  2. There are two buttons in the main body. Use the one that says "Need Help?"
  3. On the next page, choose "Request Approval for New Software and Hardware?"
  4. Select Continue on the next page.
  5. Fill out the form to the best of your knowledge with the information you have gathered.

The Network and Infrastructure team will review your request, and let you know if your request has been approved. 

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